Customer portalDeutsch · English
What would you like to do?
Choose what it's about. For most forms you confirm it's you with a code that we send to the email address of your account.
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Ask GYMi, around the clock
GYMi, your digital assistant, answers around the clock. It knows your account, our terms, the opening hours and parking, and how busy the gym is right now.
Message us on WhatsAppYour membership
Manage your Time StopSet up, extend, end early or withdraw a pause.Cancel membershipYou see notice periods and the end date before you send.Switch planFrom Flat-Flex to the cheaper Flat.Change start dateFor a membership that hasn't started yet.Buy a membershipAnother or your next membership, directly online.Payment
Update your credit cardA new card on your membership. Any open amount is collected afterwards.Pay invoicePay an open invoice by card or TWINT.Memberships and invoicesYour memberships with the next charge and minimum term, plus all invoices.Details and keys
Change addressAlso let us know a new mobile number or email.Order a keyAfter a loss or for the smartphone key.Reclaim your depositIf you paid a CHF 50.- deposit for your key card.Documents
Request contractAs a PDF to the email address of your account.Health insurance confirmationFor the refund from your health insurance.More for you
Coaching and counsellingPersonal training, coaching and advice, starting with a free preliminary call.Personal training planTailored to your goal and your level, with the machines at your gym.Nutrition planYour nutrition plan in the app, to put into practice on your own.Buy a gift voucherThe gift for friends and family.Bring a friendBook a trial session for someone.Questions and help
Common questionsOpen help centre (in German)Something not working?Report a problemFor reference: Terms and conditions (in German) · Rules of conduct (house rules)
How we handle your data is described in our privacy policy (in German).