Order an access key

Want to switch to the smartphone key, or need a new key card, for example because you've lost yours? We'll send an email to the address stored in your SAMS GYM account. It contains a button that takes you straight to the next step, and a code.

Can't remember which email address we have on file, or no longer have access to it? Message GYMi on WhatsApp and it'll help you.Message us on WhatsApp

You'll find answers to common questions in our help centre.Open help centre (in German)

Something not working? Get in touch with our team and we'll help you.Open contact form